Shoe upper material: Canvas1
We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves.
1. Cancellation Policy:
Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
All the shipped out order can not be cancelled.
2. Return Policy:
How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
3. Refund Policy:
The money will refund in 2 working days after the order is cancelled & return package is delivery.
If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.
4. If you have any return questions, you can contact our official email [email protected]; after confirming the return, we will send you the latest return address. (Because our goods are shipped from multiple warehouses) Tel: +86 18654109532
If the user feels that the size or color does not match the actual product after purchasing the product for other reasons (not caused by the user, not determined by the user's preference), we support return and exchange.
This policy is the same as the return policy above. ☝
After negotiating the return and exchange with the user, we will mail the user to exchange the goods after receiving the goods and confirming that the return conditions are met. The user is responsible for the shipping cost of the return.
-Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
1.All our products are free of postage, free shipping countries: the United States, Sweden, Italy, Germany, the Netherlands, Australia, Spain, Canada, the United Kingdom, France (the preferential countries will be added one after another, and we are looking forward to it，Purchases and free shipping are not available in other countries)
2. Shipping methods
we will ship by International packages/EMS/DHL/UPS/TNT, or we will shipping by the sea, if the order cubage is more than 1 stere, that depending on the area you live in.
3. Discount of postage
We are the vip of most international express company, we can have Preferential cheaper price of the shipping. For example: we are the vip of EMS, then we can get 30% discount from the post office of the total.
4. Shipping & delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. And as our old wholesalers,(order from us before.) we will check your order Priority, and get the items we have stock ready for you first, and then send the invoice to you include the Accurate postage. So that after you pay, and we will send it to you within 1 working day. And as the new wholesalers, general we could send your parcel to you within 2 working days.
General it takes 7-12 working days to all the world by DHL/Fedex/UPS , depending on the area you live in, and it takes 10-15 working days by EMS (except Russia).
Package maybe delay because of the shortage of goods. It usually take 3-15 days to replenish the stock. We will send email to you once the item is out of stock, and no processes will done until your reply. We can offer exchange or cancel service for you according your will.